Pocock’s Solicitors of Whitstable, a highly respected law firm, aims to provide outstanding legal services accompanied by the highest professional standards of client care. Our client care policy describes what this means in practise and what you can expect from us. We will:
With a view to achieving the highest standards of client care, the staff of Pocock’s Solicitors of Whitstable will:
Once we take on your case we will send you our Client Care Statement, which explains in detail the level of service you will receive, name the person responsible for your case, their position in the Practice and their qualifications and if appropriate, who is supervising the case.
We are always committed to improving our service and actively encourage feedback from our clients.
We monitor and evaluate any complaints in an endeavour to identify and address any shortcomings so that we can improve our standard of service.
In line with government and NHS guidelines we are having to adapt our current working practices so as to mitigate as far as possible the impact of the Coronavirus outbreak.
This may mean that members of staff will be required to work from home, and we are making arrangements to facilitate this eventuality so that your matter is progressed with as little disruption as possible.
Nevertheless it is inevitable that there may be slight delays in our returning telephone calls etc and we would ask that you bear with us during this difficult time.
To assist us and indeed you, we are asking clients and other visitors to avoid attending the office if at all possible.
Please contact the fee earner responsible for your matter for further guidance. Please be assured that Pocock’s will endeavour to progress matters so far as possible at this time.